- Removalists kept waiting
- 1 hr
- Cost of the wait
- $80
- Hold music, blood pressure
- not claimed
- Days to answer
- 3
The bank that rounded up
Cam’s blurb to come.
A test payment of $1 went through instantly. The real one, for a sofa, was held as a scam check, and two removalists spent an hour watching the app refresh. The complaint asked for one thing: the $80 the hour cost. Not the hold music, not the stress. Three days later the bank apologised and paid $100, and said so in writing.
- Against: a bank. One message, to its complaints team.
- Asked: $80. Let go: the time on the phone.
- Result: $100, paid in three days, no AFCA file.